Providing a range of bespoke consulting engagements and training programmes that get results.

Our programmes

Oroza provides a range of targeted consulting engagments, workshops and training programmes . All  were developed by our own staff, and were born from the expertise and skills that they have picked up over their careers. If none of the programmes detailed below feels exactly right for you or your people, why not talk to one of our consultants about developing a programme that will address your specific needs? Creating the right approach for you can take far less time than you might think – and, more importantly, you can be certain of getting the results that you want.

Dots! The Art of Effective Selling

The Art of Effective Selling

The art of effective selling is Oroza's flagship programme, and has been successfully run for sales professionals and customer-facing teams all over the world. It is the foundation for all of our sales and communications programmes, and combines proven theory and personal experience with real-life practice and role-playing. Every attendee will reap benefits, whether these are a brand-new skill, a subtle refining of their own sales techniques, or renewed confidence in their ability to influence, persuade and to sell.

Suitable for: Salespeople, customer service staff, telephone support teams, new Managers or anyone who would like to improve their face-to-face communications.

Dots! The Art of Effective Communication

The Art of Effective Communication

If you or any of your team members hold a client-facing role, this 3-day engagement could be of real benefit. Together with our experienced sales and communications coaches, you will examine what makes a really effective piece of spoken and written communication, before applying some of the key techniques to your own communications. As will all our courses, attendees will have the opportunity to role-play their new skills, to ensure that everyone walks away with a skill set that is realistic, practical and effective.

Suitable for: Salespeople, customer service staff, telephone support team, new Managers or anyone who would like to improve their face-to-face communications.

Dots! Sales Presentations Workshop

Sales Presentations Workshop

This practical 2-day workshop is ideal for anyone whose role requires making effective and compelling presentations, either to clients, to paying customers or to internal groups. As with all of our programmes, this workshop combines classroom tuition and practical sessions with individual coaching and peer and instructor feedback. It will enable participants to design, construct and deliver clear and succinct sales presentations with more impact – and greater success.

Suitable for: Sales representatives, sales managers or anyone who wishes to improve their ability to present to a group or 'sell on their feet'.

Dots! Developing the Client's Needs

Developing the Client's Needs

Drawing on the types of behaviour that are typically encountered in meetings and client situations, this 3-day workshop is designed to help anyone wanting to build or refresh their consulting, selling or influencing skill and improve face-to-face communications. Attendees will be taken through the key methods of discovering, defining and developing clients' needs, and will have the opportunity to role-play these in a series of practical workshops.

Suitable for: Consultants, salespeople, customer service staff, telephone support teams, new managers.

Dots! The Sales Efficiency Audit

The Sales Efficiency Audit

We find that many sales teams are measured only against their annual targets This one or two day engagement provides your business with an independent, expert and comprehensive assessment of the sales function in terms of quality, effectiveness and use of company resources. We can help you design and operate a repeatable sales measurement method that supports your mission statement and complements your current business objectives.

Suitable for: Chief Executive Officers, Sales Directors - those who own the sale or profit mission for your organisation.

Dots! Campaign & Territory Management

Campaign & Territory Management

This practical 3-day programme is for sales representatives and sales managers who handle complex sales and multiple customers.This wide ranging course covers the disciplines and processes of the salesman's life that must be skilfully managed to make him of her effective. Topics include: pipeline management, opportunity assessment and forecasting, how to engage with executives and corporate politics, how to build the business case, sell value and negotiate to beat competitors.

Suitable for: Sales representatives, sales managers or anyone who wishes to develop the skill to manage complex sales across their terrritory.

Dots! Effective Negotiating

Effective Negotiating

This is a highly practical programme, and is ideal for anyone whose role regularly requires careful negotiation and deal-brokering. In just 2 days, attendees will be able to recognise and understand the key behaviours employed in business negotiations and client-facing situations, and how to use and respond to these behaviours naturally and effectively – and successfully.

Suitable for: Senior executives, managers, salespeople, contract managers.

Dots! Selling Through Finance

Selling Through Finance

A two day practical workshop for anyone who must develop a persuasive business case, either internally or for a client. Topics include: financial accounting - understanding the balance sheet, the profit and loss account and the use of business ratios - and management accounting - the time value of money, appraising financial projects and making your proposition attractive to the Chief Financial Officer.

Suitable for: Sales representatives, sales managers, contract specialists or anyone who wishes to be persuasive using financial arguments.

Dots! Customer care workshop

Customer care workshop

This practical 2-day workshop is for Front Office practitioners who daily deal with customers face to face or on the telephone. From "Moments of Magic" to personal empowerment, from effective communications to assertiveness and dealing with Mr. Angry, this course explores how to achieve satisfied customers at an affordable level of resource.

Suitable for: Front line staff, call centre agents and anyone who deals face to face with customers in their daily work.

Dots! Winning With Words

Winning With Words

This three day programme is all about using our native language - English. This course will give you the tools to enable you to communicate with other people - whether orally or in written form - using English that is correct, clear (straightforward and precise), influential and persuasive.

Suitable for: Everyone who has to communicate formally - orally or in writing - with customers, clients, colleagues, managers or subordinates.

Dots! Deliver effective value propositions

Deliver effective value propositions

Your clients expect a clear, straightforward message about your products, services and solutions. They expect your sales and marketing channels to deliver it consistently. In this facilitated workshop we start by outlining the key elements of a successful value proposition message and quickly get your people working in teams to understand a current situation. Our coaching and practical approach gives them to the confidence to build, test, support and develop value propositions that become central to the messages that your clients receive.

Suitable for: Executive management, Sales and Marketing, Finance and Contracts and all who are concerned with taking products, services and solutions to market.

Dots! Creating your go-to-market strategy

Creating your go-to-market strategy

New products, services and solutions often fail to achieve their potential through poor planning and coordination from creation through to launch in the market place and follow-through. We work with the key departments involved in creating, marketing, selling and supporting your new client offerings. We jointly set up a flexible and manageable process that gives the best chance of success for your new products, services and solutions in the market place.

Suitable for: Key representatives from Development and Design, Finance, Marketing, Sales and Support teams

Dots! Leading, Influencing & Team-Working

Leading, Influencing & Team-Working

This 3-day workshop asks the question "What makes a great leader or an effective team". By examining the techniques employed by highly successful leaders and teams, and exploring the key management and team-playing skills used in business, attendees will be able to develop their own leadership style and influencing skills, enabling better relations with colleagues and clients alike.

Suitable for: New or experienced managers, team leaders, project leaders, supervisors, senior team members or anyone whose work involves achieving things either through or with other people.

Dots! Tailored to Fit You

Tailored to Fit You

We practise what we preach. We will customise our programmes to fit your needs. For example, if your organisation has a requirement to combine Selling Skills, Campaign Management and Presentation Skills, we will assemble and interleave the necessary modules for you. This ensures the your delegates and Oroza use our time together to maximum effect. Just ask us and we'll show you.

Suitable for: All clients

Think On Your Feet

Think On Your Feet®

A highly-effective and extremely realistic programme that teaches the art of communicating an idea with clarity, brevity and impact. The worldwide acclaim and widespread usage of the techniques covered is a testament to its effectiveness: many of the world's leading companies now rate it as a core competency for their key knowledge holders.

Read more about Think On Your Feet
Organisational Management System

Organisational Management System

A unique decision-making solution for managers at every level. OMS employs two objective measurement and assessment tools – JAX the Job Analysis Expert and the OMS Questionnaire – to identify job behavioural and motivational requirements as well as human motivating traits and behavioural attributes, and job-related talents.

Read more about Organisational Management System