Developing the Client's Needs

Drawing on the types of behaviour that are typically encountered in meetings and client situations, this 3-day workshop is designed to help anyone wanting to build or refresh their consulting, selling or influencing skill and improve face-to-face communications. Attendees will be taken through the key methods of discovering, defining and developing clients' needs, and will have the opportunity to role-play these in a series of practical workshops.

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Suitable for: Consultants, salespeople, customer service staff, telephone support teams, new managers.